SMP Pty Ltd trading as EFC is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) ("The Privacy Act"). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including, correspondence, by telephone and facsimile, by email, and via our Website www.efcindustries.com.
We collect your Personal Information for the primary purpose of providing our services to you, when we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Our Website uses cookies to collect information about you. Cookies are small data files which may be placed on your computer or other device by our Website and which collect certain information about you.
We use cookies in conjunction with the Google Analytics service to provide us with statistical data about our users' browsing actions and patterns, so as to understand how visitors use our Website. We use the information to help us improve the Website and to deliver a better and more personalised service. The cookies collect information such as the number of visitors to our Website, where visitors have come from and the pages on our Website they visit. The information we collect does not identify any individual visitor to our Website.
Our Website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google.
For more details regarding specific privacy policy and to opt-out of Google Analytics https://tools.google.com/dlpage/gaoptout.
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
SMP Pty Ltd trading as EFC will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
This Privacy Policy was last updated Jan 2020.
Any changes we may make to our Privacy Policy in the future will be posted on this page.
If you have any queries or complaints about our Privacy Policy please contact us at: